The tool for building loyalty and enhancing customer relationships
Get to know your customers better and increase their loyalty by providing personalised information and services, e.g. by programming automated messages according to your needs in just a few clicks (survey prior to an event, satisfaction survey, personal message, etc.), all summarised in the most practical and comprehensive client files on the market.
Messages can be personalised very simply (birthday, price offer, special event...), according to your own rules.
Prospective or satisfaction surveys, cross-referenced calendars, customer files, including for B2B... The richness of this cultural CRM tool will surprise you!
A few moments of set up will save you hours of manual work
Ask your audiences, assess their favourite programming, their concerns about health safety and their desire for interactivity in a simple and immediate way, and benefit from automatic pre-formatted reports.
Communicate practical information in advance of an event, notify them in 2 minutes of any changes or invite them to an exclusive event thanks to your perfect knowledge of their purchasing profile.
Automate everything that can be automated to save valuable time
Adapt your messages and services to individual expectations of according to relevant criteria (frequency, seniority, distance, profile, etc.)
Set up each mailing once and for all based on personal (birthday), calendar (Valentine's Day) or operational dates
Use text messaging to inform ticket holders about a specific change: timetable, programme, performer, practical information, etc.
Each client record informs you about the customer profile, but also about purchases made, messages received or clicked, etc.
A very flexible survey system allows the database to be queried on any subject, before, during or after an event.
The whole range of CRM techniques can be used: customised message, exclusive offer, additional services ... and so much more!
Interested in learning more about Relation? Click the button below and we'll be happy to let you try the platform using your data on Ignition or via a test account if you are not yet a Delight customer.Contact us